Terms & Conditions

The following terminology applies to these Terms and Conditions: “Student”, “Customer”, “You” and “Your” refers to you, the person accessing our website via [www.aesthetintelligence.co.uk] hereinafter referred to as our “Website” and accepting the Company’s terms and conditions. “The Company”, “Ourselves”,”Our”, “We” and “Us”, refers to Aesthetic Intelligence registered in England and Wales under Number 11371364 with its registered office at 235 Westmacott Drive, Feltham, England, TW14 9XB. “Party” and “Parties” refers to both the Student and ourselves, or either the Student or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Student in the most appropriate manner for the express purpose of meeting the Student’s needs in respect of provision of the Company’s stated services/products (the “Services”), in accordance with and subject to, prevailing English Law. The following definitions will apply to these Terms and Conditions: “Contract” means a contract for the purchase and sale of Services; “Order” means your order for the Services and “Order Confirmation” means our acceptance and confirmation of your Order.


These Terms and Conditions form part of the Agreement between the Student and Ourselves. Your accessing of this Website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

 1. General

The laws of England and Wales govern these terms and conditions. By accessing this Website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforceany of the provisions set out in these Terms and Conditions, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not beamended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company and we shall notify you of any such amendments.

 2. Privacy Statement

We are committed to protecting your privacy and is committed to protecting your personal data. Our privacy and cookie policy will inform you as to how we look after your personal data when you visit our Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. It can be found at [www.aestheticintelligence.co.uk/privacypolicy]

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. For more information on your individual rights, please see the Information Commissioner’s Office’s website.

3. Confidentiality

We are registered under the Data Protection Act 1998 and as such, any personal data concerning the Student and their respective Student Records may be passed to third parties provided that it is processed fairly and for limited purposes, which means that it should not be shared without good reason.  Student records are regarded as confidential and therefore will not be divulged to any third party, other than professional bodies such as the General Medical Council, General Dental Council, Nurse and Midwife Council and General Pharamacist Council, if legally required to do so.

 Students have the right to request sight of, and copies of any and all of their Student Records which we keep, on theproviso that we are given reasonable notice of such a request. Students are requested to retain copies of any literature issued in relation to the provision of our services.

Where appropriate, we shall issue Students with appropriate written information, handouts or copies of records aspart of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

4. Orders – How contracts are formed

Our Website will guide you through the ordering process.  Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors.  Please ensure that you have checked your Order carefully before submitting it.

No part of Our Website constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that We have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding contract between Us and you (“the Contract”).

Order Confirmations shall contain the following information:

4.1.1. Confirmation of the Services ordered including full details of the main characteristics of those Services;

4.1.2. Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges;

If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible.

 5. Payment

Payment for the Services will be due in full upon Order or in instalments.  Price and payment details will be confirmed in the Order Confirmation.  Your chosen payment method will be charged as indicated.

We accept the following methods of payment on Our Site:

Via Bank Transfer:


Account number: 25986129 Sort Code 090129



Via website/stripe link

Via Paypal (available on request)

[We add a 2.9% surcharge for the use of credit cards.]

If you do not make any payment to Us by the due date as shown on the Order Confirmation We may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of Barclays Bank from time to time.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.

6. Payment Terms

We accept bank transfer and all major debit and credit cards as acceptable methods of payment. All due payments must be received in full prior to the commencement of training.

Where a course includes a qualification, student registration fees, first-attempt examination fees and first-attempt moderation fees due to the awarding body are included in the course price and paid by Aesthetic Intelligence unless stated otherwise. Resits may incur additional fees.

7. Complaints or Contact Us

Information on how to reach us can be found on our contact us page.

If you have any suggestions, comments or complaints and wish to contact us, please do so by writing to us at training@aestheticintelligence.co.uk

 8. Trademarks & Intellectual Property rights

The trademarks and logos which are displayed on our learning materials are the trademarks of Aesthetic Intelligence or its partners. Any use of Aesthetic Intelligence trademarks or other trademarks displayed on our learning materials is strictly prohibited without our express written consent. Copyright and other relevant intellectual property rights exist in all text relating to the Company’s services and the full content of this Website. You agree not to adapt, alter or create any derivative work from any of the material contained in the Website or to use the material for any purpose other than your personal, non-commercial use.

None of the content of the Website and training materials may be copied or otherwise incorporated into or saved inany other Website, electronic retrieval system, publication, or any other work in any form (whether hard copy, electronic, or other). For the avoidance of doubt, the framing of this site or any part of it is not permitted without our express written permission.

Any requests for permission to use our images or other use of our intellectual property not authorised by these Terms and Conditions should be made to training@aestheticintelligence.co.uk 

9. Liability

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control (together “Force Majeure”), which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

10.  Events Beyond Our Reasonable Control

To the fullest extent permitted by law we will not be held responsible for any delay or failure to comply with our obligations under these conditions if such delay or failure arises from any cause which is beyond our reasonable control including reasons of Force Majeure. This provision does not affect your statutory rights.

11. Waiver

No waiver of any of the provisions of these Terms and Conditions or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

12. Disclaimer

The content on Our Website does not constitute advice on which you should rely.  It is provided for general information purposes only. 

We make no representation, warranty, or guarantee (express or implied) that Our Website will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

We make reasonable efforts to ensure that the content on Our Website is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. We rely on both academic and industry sources to confirm the accuracy of the information presented and therefore we as the publisher and our editors and presenters cannot guarantee its accuracy. Students should be aware that professionals in the field may have different opinions. Because of this fact and also because of regular advances in medical research, we strongly recommend that Students independently verify facts. Ultimately it is the Student’s responsibility to make their own professional judgements. Description or reference to a product or publication does not imply endorsement of that product or publication, unless it is owned by Aesthetic Intelligence and in which case is subject to the relevant disclaimers.


To the fullest extent permitted by law, Aesthetic Intelligence and its staff are not responsible for any losses, injury or damage caused to any person or property (including under contract, by negligence, product liability or otherwise) whether they be direct or indirect, special, incidental or consequential, resulting from the application of the information given during the performance of the Services, during training or from the application of the information on this Website.


To the fullest extent permitted by law, we will not be liable for any direct or indirect or consequential losses (including loss of profit, revenue, anticipated savings or wasted expenditure) other than when your booking cannot be fulfilled, following the conclusion of a binding contract and in which case Aesthetic Intelligence shall be liable only for the fees paid for the booking.

13. Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the Website will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our Website. If there are any changes in how we use our Website users personal data, notification by e-mail will be made=to those affected by this change. Any changes to our privacy policy will be posted on our Website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. If any of these conditions are deemed invalid, void or unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any other condition.

 14. Training Terms & Conditions

The following policies apply to all Aesthetic Intelligence training services unless otherwise noted in the corresponding event materials, and should be taken in addition to the terms outlined above. Please read all individual event information thoroughly.

15. Bookings

Right of access to all training provided by Aesthetic Intelligence is given to the person whose details were entered when booking with us and the minimum age of any applicant is 23 years of age. When booking for others, their details must be entered at the registration stage. You accept responsibility for all activities that occur under a booking in your name. Students must be fluent in English to attend a practical placement or assessment.

16. Code of Conduct

All students must abide by the Aesthetic Intelligence Code of Conduct. This can be found within the Aesthetic Intelligence Student Handbook which is provided upon booking of a training course. We reserve the right to cancel further training if a Student fails to abide by the Code of Conduct. Should a student fail to abide by the code of conduct no refund will be made for any moneys paid up to that point

17. Training Requirements

Students attending training courses must be professionally registered throughout their studies at Aesthetic Intelligence and adhere to the rules that their own regulatory body specifies for them at all times.

We only accept registered Doctors, Dentists, Nurses and Pharmacists onto our courses, with no restrictions to their practice. International Registrations are also accepted, providing they are a Doctor, Dentist, Nurse or Pharmacist and can evidence a license to practice, with evidence of this within the previous 12 months, with no restrictions to that practice.

 Failure to declare any restrictions to us will result in non-refundable termination of the course and any change in restrictions must be immediately reported to us.

We reserve the right to decline a Student’s application should they fail their professional registration or qualification check. The Student will be entitled to a full refund minus a £50 administration fee.

It is intended that Students on certain courses will be able to treat live patients, however, this is at the trainer’s clinical discretion on the day. Aesthetic Intelligence and associated 3rd parties involved with the session reserve the right to refuse attendance, or remove a Student from the workshop at any point without notice should they fail to adhere to our Code of Conduct. A refund will be refused if you do not meet the eligibility criteria or are removed from a session.

In order to administer treatments on some training sessions, Students may be required to sit, in advance of attendance, a knowledge exam based on supplied pre-learning materials. In the event of a failure to pass a prerequisite theory examination in advance of a training course, the student can still attend the practical training day, however only in an observation capacity.


18. Training Session Patients

For training sessions where the Student is responsible for sourcing a suitable patient, suitability guidelines will be provided by Aesthetic Intelligence at the time of Order Confirmation.

If on arrival to the clinic for the training session the patient is deemed inappropriate by the Aesthetic Intelligence Trainer, the training may be cancelled. No refund shall be due in this scenario.


If the Student cannot find a patient then Aesthetic Intelligence can provide one for a finders fee provided 72 hours notice is provided before the session. Follow-up appointments are the responsibility of the Student.

19. Cancellations, Amendments & Refunds

Course/event cancellations and refunds are solely at the discretion of Aesthetic Intelligence and are assessed on a case-by-case basis.

We understand that sometimes plans change and you may need to change your training bookings. Please see below our Terms & Conditions for how we handle cancellations and amendments for event bookings.


20. Booking Cancellation by Student

Unless specifically stated on booking materials, the deadline to receive a full refund for your booking is 28 calendar days before the first or only day of training. Any cancellations received after this deadline will not be eligible for a refund or rescheduling unless stated explicitly below. Cancellations will be accepted in writing only training@aestheticintelligence.co.uk and must be received by the stated cancellation deadlines. All credit card refund requests must be made by the credit card holder. Refund requests must include the name of the attendee and/or transaction number. Refunds will only be credited back to the original payment method.

21. Booking Cancellation by Aesthetic Intelligence

Aesthetic Intelligence reserves the right to cancel an event. If Aesthetic Intelligence cancels an event, registrants will be offered a full refund. Should circumstances arise that result in the cancellation or postponement of an event, the Student has the right either a full refund or to transfer the registration to a new, future date.

We may cancel immediately by giving you written notice if You fail to make a payment by the due date specified in your Order Confirmation.  This does not affect Our right to charge you interest on any overdue sums as set out in sub-Clause 5.

22. Missed days

Students who miss a day will receive the reading material and handouts so that they can see what was covered. Students will still be expected to pay for that session even if they do not attend. If the session is repeated again in following year's course, students may attend this session at no charge. We allow up to two sessions to be carried over to the next run of the course in this manner, provided that the sessions are repeated in the same format.

23. Online Learning Terms and Conditions

The following terms apply to all Online Learning provided by Aesthetic Intelligence, and should be taken in addition to the terms outlined above.

23.1 Accounts and passwords

When you enter these details which are registered with us, your right of access is personal to you, for as long as we choose to allow such access. Personal accounts may not be shared, and you are responsible for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password.

23.2 Limitation

Aesthetic Intelligence Online Learning is intended as a means to continue professional development, and we specifically do not certificate competence to practice based solely on e- learning material. Competence cannot be assessed without practical experience and training with a reputable training provider.

24. Returns Policy

We regret to inform you that we cannot accept returns or exchanges unless the product received is damaged or defective. In the event that you receive a damaged product, please contact our customer service team within 7 days of receiving your order. We may request photographic evidence to facilitate the return process.

24.1 Damaged Products

If you receive a damaged or defective product, please notify us immediately by contacting our customer service team at orders@aestheticintelligence.co.uk. We will provide instructions on how to proceed with the return, replacement, or refund process.

24.2 Order Processing and Shipping

Our team is dedicated to processing and shipping your orders as quickly as possible. However, please be aware that during peak periods, there may be delays in order processing and shipping times due to a high volume of orders.

24.3 Cancellation of Orders

Unfortunately, we are unable to cancel orders once they have been placed. Please review your order carefully before confirming the purchase.

24.4 Communication

It is important to keep your contact information accurate and up-to-date. We will use the provided email address to communicate order updates, shipping information, and other relevant details.

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